Frequently Asked Questions
Everything you need to know about your cricket gear and orders.
How do I choose the right size cricket bat?
Bat size depends on the player's height. Generally, a 'Harrow' size fits players 5'3" to 5'5", while 'Short Handle' is the standard for adults 5'6" and taller. Check our detailed size guide for specific measurements.
Do you offer bat knocking-in services?
Yes, we provide professional machine knocking-in and oiling services. We recommend at least 10,000 strikes to ensure the willow is compressed and ready for match play to prevent cracking.
What is your return policy on protective gear?
You can return unused protective gear like pads, gloves, and helmets within 30 days of purchase, provided they are in their original packaging with all tags attached for hygiene and safety reasons.
How long does international shipping take?
We ship worldwide via premium couriers. International orders typically arrive within 7-12 business days, depending on your location and customs processing times.
Are your English Willow bats genuine?
Absolutely. We source directly from top manufacturers like SS, SG, Gray-Nicolls, and GM. Every bat comes with a unique authenticity hologram or serial number that can be verified on the brand's official website.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your shipment's progress in real-time.